📦 Return & Refund Policy – Lobby Outlet

Effective Date: August 15, 2025

At Lobby Outlet, we value your trust and aim to deliver only genuine, high-quality products. If you are not completely satisfied with your purchase, we’ve made our Return & Refund Policy simple, fair, and transparent.

🗓 1. Return Window

  • You have 30 days from the delivery date to request a return.
  • Products must be unused, unopened, and in their original packaging.
  • For detailed product care and usage information, visit our FAQ page.
  • Consumer protection laws may also apply — see the official FTC Mail Order Rule.

🚫 2. Items Not Eligible for Return

  • Opened perfumes or fragrances (due to hygiene and safety standards).
  • Items marked as Final Sale.
  • Gift cards and downloadable products.

For additional store rules, please see our Terms & Conditions and learn more about your rights on the USA.gov Consumer Rights page.

🔄 3. Return Process

  1. Email support@lobbyoutlet.com with your order number and reason for return.
  2. Our team will review your request and issue a Return Authorization (RA) number.
  3. Send the item to the address we provide, using a trackable shipping service such as USPS or UPS.

💳 4. Refunds

  • Refunds are processed to the original payment method within 7–10 business days after we receive and inspect your return.
  • Shipping fees are non-refundable, unless the return is due to our error.

For shipping timelines, see our Shipping & Delivery Information page.

🛠 5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, contact us within 48 hours of delivery.
  • We’ll arrange for a replacement or full refund, including shipping costs.
  • See official FTC guidance for consumers.

🔄 6. Exchanges

  • We do not offer direct exchanges at this time.
  • Please return the unwanted item and place a new order through our Shop All page.

✅ 7. Product Authenticity Guarantee

  • Lobby Outlet sells 100% authentic products sourced directly from trusted brands and authorized distributors.
  • Each item undergoes quality and authenticity checks before being shipped.
  • If you suspect you have received a counterfeit item, contact us immediately at support@lobbyoutlet.com. If authenticity cannot be verified, we will issue a full refund.
  • Learn more about counterfeit prevention on the official U.S. Customs & Border Protection site.

Read more about our story and commitment to quality on our About Us page.

⚠️ 8. Hazardous Materials (Hazmat) Products

Many perfumes, colognes, and aerosol products are considered hazardous materials due to alcohol or pressurized contents.

Shipping Limitations:
  • Hazmat products may only be shipped via ground transportation within the contiguous United States.
  • We cannot ship hazmat items to P.O. Boxes, Alaska, Hawaii, or internationally.
  • Returns for hazmat items must comply with U.S. Department of Transportation (DOT) regulations. See official DOT guidelines here.

📬 9. Contact Us

For all return, refund, authenticity, or hazmat inquiries:

📧 Email: support@lobbyoutlet.com
📄 Learn more in our Terms & Conditions, Privacy Policy, or file a complaint through USA.gov.

Version: 1.0 | Last Updated: August 15, 2025